The Quality Policy of Q Sustain Ltd sets out to demonstrate the company’s professionalism to complete contracts efficiently, on time and to our client’s total satisfaction. Q Sustain Ltd is committed to providing our clients with services which meet and even exceed their expectations; we value our clients and thus Quality is vital to our business. The intentions of Q Sustain Ltd are to ensure that our clients perceive us as being the best in our field of expertise.
To achieve these aspirations, our Quality Policy is defined and driven by the following management principles:
- Deliver our services to clients on time, to specification and to the price quoted.
- Conduct our business in an ethical and professional manner
- Enhance the systematic research and use of best preventive practices at all levels
- Ensure reliable risk management through continuous identification of both threats and opportunities to the quality system
- Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys
- Develop staff competencies, creativity, empowerment and accountability through appropriate development programs whilst showing strong management involvement and commitment
- Conduct regular management reviews of audit results, customer feedback and complaints.
Through the use of these guiding principles, senior management within Q Sustain are accountable for fully satisfying our clients, committing to comply with the requirements and continually improve the effectiveness of our Quality Management System.
Despite senior management holding the ultimate responsibility for Quality, all employees and partners have a responsibility to ensure that Quality is embedded throughout the organisation.
This policy statement and the quality management system will be under constant review, changes will be made as required in a controlled manner.
Azhar Quaiyoom
Managing Director
Q Sustain Ltd
